All of the orders you place on our website are handled by Paypal, we do not process or hold any of your financial details. Paypal’s website is fully secure and any information you exchange is encrypted. Paypal uses all of the same security features that you would expect from any large financial institution and in 2015 it processed 4.9 billion payments. So yes, ordering from our site is safe.
When you find the product you want, simply click the ‘Add To Cart button’. Now simply click the ‘View Cart button’ and Proceed To Checkout. You will need to add some contact details, select the method of payment and finish by clicking the ‘Place Order button’. Job done.
When an order is completed, an email will be sent to you which contains an attached VAT invoice. If you do not receive this within one hour, please contact us on 01483 522 225. When placing the order, make sure you have added your email address.
We charge a flat fee for UK shipping of £4.99. This is applied only once, even if you order multiple items.
If you place your order before 3pm, Monday to Thursday, the item should be delivered next working day.
We use a number of 24 hour couriers. Generally though it will be sent by UK Mail or Interlink.
All goods sent will have a tracking number. This should be emailed to you when the delivery is processed so you should be able to see where you product is at every step of the way. If you have any issues tracking, or need further advice, please call us on 01483 522 225.
Paypal accepts all major credit and debit cards.
Yes. But only through Paypal.
All of our products are vigorously quality control tested before they are shipped. In the unlikely event your product has a fault, please contact us on 01483 522 225 to discuss return options. Once the part is returned, it will be re tested and a replacement shipped within 24 hours.
All products come with a 12 month manufacturers warranty.